Shipping policy
Shipping Policy
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Local Pickup
Buy online and pickup (click and collect) at our Torquay store "Local Pickup" is available at our online checkout.
Local Delivery.
We offer local deliver for sales over $50 to a 15 km range from the Torquay Toys store.
Shipping:
Request a quote for shipping
- Find items you wish to purchase - add to quote
- Continue shopping and add all items required to the quote
- Find "Shipping - Australia" add to quote
- Press Next Step and fill out form with information
- Check details and submit
- You will receive your quote for shipping selected items to your location within 24 hours. You can choose to proceed or not at that point in time.
Alternatively please contact us or use our live chat for a quote. In order to obtain an accurate quote please provide us with the following information:
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Shipping address with postcode
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Details of items required - as weight and size influence the cost
Thank you for your understanding.
Regular Shipping
Your purchases will be shipped as soon as possible using a national carrier. Although we can ship to all states, some remote areas may either be not available or will require a surcharge to be paid - please request a quote with your PostCode so that we can assist you. There may be times that your purchases will be sent in more than one package, in which case we will inform you and provide more than one tracking code.
Shipping costs
Free shipping is provided if you spend more than $150 total in the shopping cart in one transaction. Estimated cost for packages less than 5 kg will be $9.50 and greater than 5 kg up to 25 Kg will be $19.50 (cost may vary). If your total order exceeds 25 Kg and less then the Free Shipping criteria, we will discuss with you the total shipping cost for you.
To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges prior to shipping.
Click and Collect
You can purchase online and select click and collect. Note: Not all items available online will be available instore. This enables you to browse through the items online and make a purchase. The items can then be collected from the next day at the Torquay store. For busy people that can speed up your purchases or enable you to shop without an extra pair of eyes watching. You may click and collect free of charge. Any item listed in the online store that is not available for click and collect, will be available from our warehouse. However you may choose an alternative product or refund if that is not suitable.
Delivery Instructions
You may leave delivery instructions on the checkout page.
Items damaged in Transport
If there is any damage to the packaging on delivery, contact us immediately.
Data Security
PCI compliant shopping cart. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
These rules include: encryption, which guards against eavesdropping data integrity, which assures that your communications aren't tampered with during transmission and authentication, which verifies that the party actually receiving your communication is who it claims to be.To sell online and accept payments from Visa, Mastercard, American Express or Discover credit cards, your software and hosting needs to be PCI compliant. For more information click on the Shopify secure icon in the footer of this page.