Refund policy

Changes of Mind

We may offer store credit for changes of mind made within 7 days of purchase, where the goods are in new and unused condition. Customers are responsible for proof of purchase (such as a receipt) and any return postage costs.
Torquay Toys displays the Australian consumer law on refunds and policies both in the shop front store and here on our web site.

Shipping

To return your product, you should mail your product to: Shop 4, 12 Gilbert Street Torquay Victoria AU 3228

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.